FAQ

Individual verification

A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 25 Mar 20266,452
How do I verify an individual account?
Published on 25 Sept 2023Updated on 28 Mar 202630,926
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 27 Mar 202611,517
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 12 Feb 2026850
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 17 Nov 20256,977

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